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New
York HVAC Insider News
Carrier President’s Award: Air Design, Inc.
 When you think of
HVAC, your thoughts probably immediately turn to large pieces of
metal equipment, ductwork, parts and tools. The words ‘caring’
and ‘compassion’ are probably not top of mind, but for James
and Frank Padavan of Air Design, Inc., those words come before all
else. Since 1967, the Valley Stream, N.Y. company has been working
to keep their clients happy and comfortable. This year, as a
result of their efforts, they are the proud first-time recipients
of the Carrier President’s Award.
“It always makes
us happy when one of our dealers achieves this level of success,”
said Carrier Northeast Director of Marketing Mike Dziok. “But it
comes as no surprise; the team from Air Design puts in long hours
every day helping people save money and stay comfortable. I’m
personally pleased to extend my congratulations to Frank and
James.”
According to James,
Air Design focuses on primarily residential heating and cooling
and some light commercial, with about 80 percent of their
clientele being residential. Service accounts for about 40 percent
of their business. The company offers central heating and cooling
installations, boiler replacement, radiant heat, duct-free
installation, indoor air quality, hot water systems and duct
cleaning.
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The family-owned
company was started by James and Frank’s father, and for James,
it was never a question that he wanted to go into the family
business. “I started out by working alongside my father,”
James said. “I liked seeing how a good installation would make
the customer happy.” Today, Air Design employs 13, has a fleet
of seven trucks, and serves all of Nassau, Suffolk, Brooklyn and
Queens.
James works
primarily in the office, handling estimates, tax rebates and
financing, whereas Frank enjoys being out in the field, finding
just the right solution for clients and ensuring that the company’s
NATE-certified technicians are kept abreast on all things HVAC.
Part of the success of the business is due, according to James, to
the values held by he and his brother. “The key to our
relationship is Another aspect of the business that James and
Frank agree wholeheartedly on is how their customers are treated.
“Our motto has always been to provide quality installation and
service for our customers’ heating and cooling needs in an
honest and fair manner,” James said, adding, “Our philosophy,
really, is cyclical. We firmly believe our success is based around
caring. We care to take the time to help customers, and our
employees care about customer satisfaction. And, my brother and I
care that our employees are happy and doing their best. We think
it shows – the majority of the new business we receive is
through word-of-mouth.”
The deep
appreciation the Padavan brothers show to their employees, their
customers and each other resulted in their first-ever President’s
Award win in 2011. “We are honored to be chosen,” James said.
“Winning the President’s Award is an indication that we’re
exceeding the industry standards. We feel that we achieved this by
basing our merits not only on sales, but also on our practices.
Our employees took note of this win – it meant a lot to them.”
James went on to say
that being able to offer Carrier equipment helps Air Design stay
at the forefront of the HVAC industry. “Pride in quality and
customer support means that Carrier is a brand that possesses the
same traits as we do – traits that have helped us in achieving
our goals as a company.” James also indicated that being able to
provide customers with new, cutting-edge technologies has also
helped his company move forward. “The Carrier name is synonymous
with innovation within the HVAC industry, and we look forward to
continued growth with them,” James said.
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