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New
York HVAC Insider News
Hawn Heating &
Air Conditioning Celebrates 80 Years.
Much has changed in
the world of HVAC since the 1930s, but for Hawn Heating & Air
Conditioning of Rochester, N.Y., much has remained constant. Founded
in 1931 by Allen D. Hawn, the company has grown and changed with the
times, but has never lost sight of Allen’s principles. Now
celebrating their eightieth year in business, Doug Hawn, grandson of
Allen and current company vice-president, attributes the company’s
success to a basic tenet.
“Our company
philosophy has remained very simple,” said Hawn. “It is to provide
the very best products and services to all our customers, all of the
time, at a fair price.” Hawn said that philosophy is at the
forefront of everything Hawn Heating & Air Conditioning does as a
company, and the sentiment is echoed in the business’s mission
statement.
“Our company mission
statement, which is painted right on the wall of our office and
showroom, reads – Hawn Heating & Air Conditioning, Inc. is a
people-focused organization that is: committed to providing
exceptional service to our customers; committed to sustained growth
over the long haul; committed to showing appreciation to our
dedicated employees; committed to contributing to the communities in
which we operate; committed to supporting and expanding on
environmentally acceptable programs; and committed to providing an
acceptable rate of return for our owners,” Hawn said, adding, “Every
day we live this out by the way we conduct ourselves.”
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Integrity is
important to Hawn, who employs a team of 25 and serves greater
Rochester and Monroe County. “The main reasons for our success
include customer and employee loyalty, a strong sense of
business ethics, treating people right the first time, and when
we do make a mistake, admitting it and fixing it. People like to
know they’re being treated fairly.” Hawn, who said he decided to
work in HVAC because it was a “great opportunity to continue the
family legacy and help people lead more comfortable lives”, is
open to new ideas and new applications in the world of HVAC. “We
take great pride in history and tradition, but we’re also
forward-thinking,” he said. “HVAC changes every day, and staying
current is important.” The company constantly monitors the
market for new products that are both planet and consumer
friendly, such as Carrier® Infinity products, which contain
Puron, an environmentally sound refrigerant, and are known for
their energy efficiency.
Hawn Heating & Air
Conditioning offers a variety of services to their customers, such
as: duct cleaning; energy audits; water heater installation;
furnace, air conditioner and boiler replacement and installation;
gas fi replace installation and service; and annual maintenance.
“Maintenance plans are the backbone of our business,” Hawn
indicated. “The tough economy during the last few years has been a
challenge, and made it more important than ever to stick to our core
business and continue to do what we do best.” Another way Hawn has
worked toward success is to provide their customers with
high-quality equipment and exemplary service. “We sell Carrier
equipment, and we’re a Factory Authorized Dealer,” Hawn said.
“Carrier products are important to our business, because the name
recognition really helps to sell the product. And, the support we
receive from Carrier in training our people has been helpful.” In
fact, employee training is one of Hawn’s selling points. “We
consider our people, and their level of professionalism, unique in
the world of HVAC,” Hawn said. “Most of our technicians are NATE
certifi ed, our duct cleaning technician is NADCA certifi ed, and we
have a certifi ed BPI auditor on staff. We take great pride in our
professional standards and that our people are fully trained to do
an awesome job.”
Hawn said that the
high standard of professionalism is evident in everything the
company does, including their showroom. “We have a nice venue for
our customers,” Hawn said, indicating that their showroom is clean,
modern, and features a working fi replace as well as a wide variety
of equipment. “Customers like to see what they’re getting. They like
to have the opportunity to look the equipment over and learn about
it. Having a full line-up in our showroom allows for that,” Hawn
said. In addition to their business, the Hawn family is also
actively involved in the HVAC community. The Hawns serve on several
boards, including the ACCA, the BPCA and the BCP. Allen T. Hawn,
company president and father of Doug, is an ACCA Hall of Fame
inductee. “It was a nice honor, to be recognized by his peers for
always keeping professionalism at the forefront,” Hawn said.
Hawn said that the
high standard of professionalism is evident in everything the
company does, including their showroom. “We have a nice venue for
our customers,” Hawn said, indicating that their showroom is clean,
modern, and features a working fi replace as well as a wide variety
of equipment. “Customers like to see what they’re getting. They like
to have the opportunity to look the equipment over and learn about
it. Having a full line-up in our showroom allows for that,” Hawn
said. In addition to their business, the Hawn family is also
actively involved in the HVAC community. The Hawns serve on several
boards, including the ACCA, the BPCA and the BCP. Allen T. Hawn,
company president and father of Doug, is an ACCA Hall of Fame
inductee. “It was a nice honor, to be recognized by his peers for
always keeping professionalism at the forefront,” Hawn said.
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