New York HVAC Insider News

Mt. Kisco Mechanical Receives Carrier President’s Award.

For Joe Canosa of Mt. Kisco Mechanical, helping people get the best possible HVAC system – and educating them in the process – is just his way of doing business.

“It is often assumed that the only business mission is to make money,” Joe said. “It isn’t ours. Our mission is to make sure we provide the best service and installation possible. Our customers expect that what we sell or repair functions and works well, and that’s our bottom line. It’s with this attitude that we can build our business, and at the end of the day take great pride in the work we have done.”

Joe explained that Mt. Kisco Mechanical is his family’s business, and one that he has been a part of since childhood. “In my early years, I worked as a helper in the summer and on weekends. Our conversation at the dinner table was very much directed to what went on that day at work,” he said.

Story continues below ↓

advertisement | your ad here

Joe attended college in pursuit of a degree in mechanical engineering, still working at the family business during vacations. After receiving his Bachelors in Mechanical Engineering, he started working for Mt. Kisco full time. Even while working, Joe continued his education, eventually completing his Masters degree, as well as obtaining his license in professional engineering. He has been running Mt. Kisco for the past 14 years, since his parents’ retirement. As one would expect, he places a great emphasis on the education of his employees.

“As a business, you have to be willing to train your people, and that takes time, effort and money,” he said, adding that by fully training his employees, they are happier and more confident in their abilities. “We all have to work, but isn’t it better to enjoy where you work, feel you are a part of something, and have pride in what you accomplish? This is always our goal at Mt. Kisco. It’s not always easy to fi nd the right people to be part of the team, but it is very rewarding.” In order to grow his business, which consists of 17 employees and nine work vehicles, Joe has relied on the Carrier brand since 1982.

“We chose Carrier for the quality and expanse of the product line, great sales support, and a great group of technical service people who, over the years, I feel that I have been very blessed to know.” As a result of his commitment to Carrier products, the corporation was proud to present Joe with the 2011 Carrier President’s Award. The President’s Award is the highest honor for Carrier dealers. It presents the opportunity for recipients to serve as role models and leaders among the dealer community, share “best practices” and offer peer mentoring to help cultivate excellence across all Carrier dealerships.

“Carrier President’s Award recipients focus on delivering exceptional products and service to customers while appropriately leveraging the value and trust behind America’s first, true HVAC brand. Their successes often exceed our expectations. It’s our privilege to honor them,” said Bob McDonough, president, Residential and Commercial Systems, Carrier Corp. “Winners will enjoy added rewards in the form of support from the Carrier family exclusive to President’s Award recipients, and therefore, continue to shape, grow and succeed in their business.”

From the HVAC technicians under his employ, to the Carrier territory managers that help facilitate his company, Joe acknowledges the importance of teamwork in all aspects of his business. “The bottom line to anyone’s success is not the individual, but the team as a whole,” he said. “It starts with the people who answer the phone and goes right on down the line to the people who look at the job, fabricate the ductwork, install the equipment, start up the equipment and maintain the equipment. It’s not just one person who is responsible for making the project a success,” he said.

                                                               ###